Last updated: June 2025
These Terms and Conditions govern the provision of cleaning services by HBS Commercial Cleaning Ltd ("HBS", "we", "us", "our") to clients ("you", "the client"). By engaging our services or submitting a quote request, you agree to these terms.
Contact: hello@hbscommercialcleaning.co.uk · 013 4457 8765
We provide commercial cleaning services across Surrey, Berkshire and Hampshire, including but not limited to: office and workspace cleaning, retail and hospitality cleaning, school and educational establishment cleaning, medical and care environment cleaning, and commercial deep cleans.
The specific scope, frequency and price of services will be confirmed in writing (by email or service agreement) before work begins.
All quotes are provided free of charge and carry no obligation. Quotes are valid for 30 days from the date of issue. Prices are subject to change after this period or if the scope of work changes.
For regular contract cleaning, we will provide you with a written service agreement setting out the agreed scope, frequency and price before the first clean. Price increases, if any, will be communicated in writing with a minimum of 30 days' notice.
A cleaning appointment is confirmed only when both parties have agreed the date, scope and price in writing. We reserve the right to decline any booking at our discretion.
You are responsible for ensuring our team has safe and unobstructed access to the areas to be cleaned at the agreed time. If access is not available when our team arrives and we are not given reasonable notice (at least 24 hours), we reserve the right to charge a call-out fee.
You must inform us of any health and safety requirements, hazardous materials, or specific protocols applicable to your premises before work begins.
We will:
You agree to:
By you: We ask for at least 24 hours' notice to cancel or reschedule. Cancellations with less than 24 hours' notice may be subject to a short-notice charge equivalent to 50% of the scheduled clean value.
By us: In the unlikely event we need to cancel, we will give you as much notice as possible and offer the earliest available alternative date. We will not charge you for any clean we do not carry out.
Contract cleaning: Either party may terminate an ongoing contract cleaning arrangement by giving 30 days' written notice.
Invoices are due within 14 days of the date of issue unless otherwise agreed in writing. We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
We hold public liability insurance to £2M. In the event of damage caused by our team's negligence, please report this to us in writing within 24 hours of the clean. We will investigate promptly and, where liability is established, arrange repair or replacement at our cost.
We are not liable for:
If you are not satisfied with any aspect of our service, please contact us within 24 hours of the clean. We take all complaints seriously and aim to resolve them within 5 working days. Where a clean has fallen short of the agreed standard, we will return to rectify it at no additional charge.
These Terms and Conditions are governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms and Conditions from time to time. The date at the top of this page shows when they were last revised. Continued use of our services after any changes constitutes acceptance of the updated terms.
