1. Who we are
HBS Commercial Cleaning Ltd ("HBS", "we", "us", "our") is a cleaning company registered in England and Wales. We provide commercial cleaning services across Surrey, Berkshire and Hampshire.
For the purposes of UK data protection law, HBS Commercial Cleaning Ltd is the data controller of any personal data you provide to us.
Contact: hello@hbscommercialcleaning.co.uk · 013 4457 8765
2. What personal data we collect
We may collect and process the following personal data about you:
- Identity data — your name
- Contact data — email address, telephone number, postcode or address
- Enquiry data — details of the service you're enquiring about, any messages you send us
- Usage data — how you use our website (only if analytics is enabled)
- Marketing preferences — whether you have opted in to receive communications from us
We do not collect any special category data (such as health information) unless you choose to provide it in a message to us, and we do not collect payment card data through this website.
3. How we collect your data
We collect personal data when you:
- Complete the quote request form on our website
- Call us or send us an email
- Contact us via social media
- Become a client and we set up a service agreement with you
4. Why we use your data (lawful basis)
We use your personal data for the following purposes:
- To respond to your enquiry — lawful basis: legitimate interests (responding to a request you initiated)
- To provide cleaning services — lawful basis: contract (performing our agreement with you)
- To send you quotes and invoices — lawful basis: contract
- To send marketing communications — lawful basis: consent (we will only email you marketing if you have opted in)
- To comply with legal obligations — lawful basis: legal obligation
5. How long we keep your data
- Enquiries that do not become clients — we delete your details after 12 months
- Active client records — retained for the duration of the contract plus 6 years (for legal and tax purposes)
- Marketing opt-ins — until you withdraw consent
6. Who we share your data with
We do not sell your personal data to third parties. We may share data with:
- Our CRM and scheduling software providers — purely to manage your account and bookings
- Our accountants — for financial record-keeping
- Regulatory authorities — if required to do so by law
All third parties we work with are required to handle your data in compliance with UK data protection law.
7. Cookies
Our website uses cookies. Cookies are small text files stored on your device. We use the following categories:
- Strictly necessary cookies — required for the website to function (e.g. remembering your cookie preferences). These do not require your consent.
- Analytics cookies — help us understand how visitors use our site. We only set these if you consent.
You can withdraw your cookie consent at any time by clearing your browser cookies or using the cookie settings link in our website footer.
8. Your rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data (subject to legal retention obligations)
- Restriction — ask us to limit how we use your data
- Portability — receive your data in a structured, machine-readable format
- Object — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, contact us at hello@hbscommercialcleaning.co.uk. We will respond within one month.
9. Right to complain
If you believe we have not handled your data correctly, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
10. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.
